Universe Ticket EN

Discover the Universe

Terms and condition

1. Definitions

In these terms and conditions the following terms will be applied in the following meaning, unless explicitly stated otherwise or the context proves otherwise:

1.1 Admission Costs: price of tickets.

1.2 Agreement: the agreement between the End User and Universeticket.

1.3 Event: a public or private event, such as a performance of artistic, musical, cultural, sports and/or recreational nature organised by the Organiser.

1.4 End User/You: the named natural person that purchases tickets for an Event via the Universeticket channels.

1.5 Location: the place where the Event is held.

1.6 Order: the total number of Tickets in one purchase, as completed by the End User.

1.7 Organiser: the party that undertakes to organise and bears responsibility for the organisation of the Event.

1.8 Personal Data: any information relating to a named natural person, including but not limited to a name, an e-mail address, and a telephone number.

1.9 Terms & Conditions: these Terms & Conditions of Universeticket.

1.10 Third Party Ticket Provider: a party that offers tickets, for either its own Events or Events organised by others.

1.11 Ticket(s): the digital or physical license to enter an Event.

1.12 Universeticket: the user of these terms and conditions.

1.13 Universeticket channels: a website, application, widget, (embedded) link, call center or any other means by which Universeticket allows the purchase of tickets by the End User.

1.14 Universeticket Customer Service: the department of Universeticket available for questions and comments from End Users, contact details can be found via the Universeticket website.

2. Applicability of the Terms and Conditions

These terms and conditions – which from time to time shall be adapted by Universeticket unilaterally - shall apply to all Universeticket services whereby Universeticket facilitates the End User purchasing tickets for an Event organised by the Organiser. The Universeticket Terms and Conditions shall apply to all Universeticket channels. By accessing and using the Universeticket channels, you acknowledge and agree to have read, understood and agreed to the Universeticket terms and conditions.

In addition to the Universeticket Terms and Conditions, the terms and conditions of the Organiser of the Event shall apply as between the relevant party and the End User. The Terms & Conditions of the Organiser can be obtained from the relevant party.

In the event of a conflict between the provisions in the Universeticket Terms and Conditions and other terms and conditions, the provisions of the Universeticket Terms and Conditions will prevail.

3. Scope of the Universeticket service (‘the Agreement’)

Through the Universeticket channels, Universeticket provides a platform through which Events can be advertised, and through which End Users can purchase tickets for such Events. Universeticket only acts as an intermediary in the formation of an agreement between the End User and the Third Party Ticket Provider and Universeticket is in no respect party to that agreement.

Before payment of the Tickets by the End User, Universeticket shall state the total Order amount to be paid by the End User consisting of the Admission Costs and - in some cases - a Booking Fee. The Booking Fee covers all other costs such as service costs and/or handling costs charged by Third Party Ticket Provider or Organiser and payment costs charged by payment service providers.

Upon successful completion of the payment of the Admission Cost and all other costs by the End User and delivery of the Tickets to the End User by Universeticket, the Third Party Ticket Provider or the Organiser, the Agreement between Universeticket and End User is concluded.

In case no authorisation for the End User’s payment is received, Universeticket will notify the End User that the transaction has failed and, consequently, no Agreement will be and/or has been concluded.

Universeticket is entitled to modify or cancel the Order of the End User within 48 hours after completion of payment in the event that Universeticket is unable to provide the End User with the actual tickets.

Universeticket purchases the Tickets with the Third Party Ticket Provider or the Organiser and either delivers the Tickets to the End User or arranges that the Tickets will be delivered to the End User by the Third Party Ticket Provider or the Organiser via e-mail, SMS and/or other messaging.

Upon delivery of the purchased Tickets by Universeticket, the Third Party Ticket Provider or the Organiser to the End User, the End User waives his right to dissolve the Agreement within the withdrawal period (“wettelijke bedenktijd”) of 14 calendar days.

The Ticket allows the End User to access the Event. The Ticket is only valid on the date and time indicated on the Ticket, unless otherwise stated on the Ticket. For some Events the Ticket may be valid on other days than the date indicated on the Ticket but will never be valid on dates later than 14 days after the date indicated on the Ticket. End Users can contact Universeticket Customer Service to find out whether their purchased Ticket might be valid on other dates than the date indicated on the Ticket.

Cancellation policy: Universeticket is not obliged to take back or exchange Tickets once payment has been concluded, nor to provide the End User with a refund. The End User should contact Universeticket Customer Service to cancel their tickets and request a refund. When refund is possible, the restrictions that apply are stated on the product page and in the ticket delivery email sent by Universeticket to the End User. The End User must contact Universeticket Customer Service before the stated time restriction; all tickets without a visit time stated begin at midnight on the visit date. When Universeticket agrees to a cancellation with refund, Universeticket will charge the End User a cancellation fee equal to 8% of the total order value.

Universeticket services are made available for personal and non-commercial use only. The End User is not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or service available on the Universeticket channels for any commercial or competitive activity or purpose unless explicitly agreed upon.

4. Use of Personal Data

All Personal Data that the End User provides to Universeticket, will be used by Universeticket in the context of providing services in connection with the execution of the Agreement.

End User will ensure that the Personal Data that it provides is complete, accurate and up to date and that the End User is legally entitled to make use of the Universeticket channels, meaning that End User will be at least sixteen (16) years old at the time End User uses the Universeticket channels.

Universeticket will use Personal Data inside the Universeticket organisation to optimize operational processes. This includes but is not limited to the completion and administration of the Universeticket purchase, using data for Customer Service purposes, fraud detection and prevention, detection of illegal or unwanted activities, internal analyses and user studies, and communications by email, by phone, and by other digital channels such as text message or messaging services.

Universeticket will not sell Personal Data. Universeticket may however share Personal Data with third parties such as with the Third Party Ticket Provider and/or Organiser in order to complete the Tickets purchase. Further this includes the sharing of Personal Data with Universeticket distribution partners involved with the distribution of Ticket(s). In this context, your information is governed by the privacy policies of these distribution partners. Universeticket may share Personal Data with governmental or regulatory authorities if required by law (or any regulation having the force of law). Such requirements may include court orders, subpoenas and orders arising from legal processes and criminal investigations. Universeticket may also disclose Personal Data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

When using the Universeticket channels, anonymous cookies placed on your computer, or similar technologies, may be used by Universeticket in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit www.networkadvertising.org to opt out of most companies that engage in such advertising.

5. Intellectual Property Rights

The End User is not permitted to make public any of the intellectual property rights with respect to names, logos, formulas and any wording and music, for advertising purposes or otherwise, that are vested in Universeticket, either directly or indirectly, and/or reproduce them or to otherwise use them or benefit from them, unless the prior written permission of Universeticket has been obtained.

6. Disclaimers

Universeticket does not warrant that:

Obvious errors and mistakes in the pricing (including misprints) are not binding.

7. Liability

Universeticket shall not be liable towards the End User except in the event of direct damages caused by the gross negligence or wilful misconduct (grove schuld of bewuste roekeloosheid) of Universeticket or Universeticket’ employees (acting in the course of their employment). Universeticket entire and collective liability to the End User arising under or in connection with the Agreement and the Universeticket Terms and Conditions, whether in contract, tort statute (“onrechtmatige daad”) or otherwise shall, to the extent permissible by law, be limited to the payment of direct damages attributable to Universeticket and will not exceed the amount of the Admission Costs.

Universeticket shall not be liable for any indirect loss or damages, including consequential damages, loss of profit, missed savings, any other form of unrealized benefit and damages by loss of data which have somehow been occurred by and/or result from the use of this website.

More specifically, Universeticket will in no event be liable for any damages, however arising, in relation to:

8. Reviews and Photos

The completed End User review:

By uploading photos/images to the Universeticket system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that Universeticket may use the uploaded photos/images on the Universeticket channels, and in (online/offline) promotional materials and publications and as Universeticket sees fit at its sole discretion. You are granting Universeticket a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos and reviews as Universeticket at its discretion sees fit. By uploading these photos and review the person uploading them accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, the relevant venue) due to Universeticket publishing and using them. Universeticket does not own or endorse the photos/images or reviews that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of Universeticket. Universeticket disclaims all responsibility and liability for the photos/images posted.

9. Miscellaneous

In the event that any of the terms of the Universeticket Terms and Conditions are declared void or otherwise not binding, the remaining terms will remain unimpaired. Universeticket shall do its utmost to change wording so as to achieve as far as possible the intent and purpose of terms declared void or otherwise not binding.

The Universeticket Terms and Conditions contain the entire agreement between the End User and Universeticket.

The Universeticket Terms and Conditions are governed by Dutch law. Any and all disputes shall be submitted to the competent court in Amsterdam, the Netherlands. Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration in Amsterdam, the Netherlands. The arbitrator shall be agreed by mutual consent. If the dispute is not settled by arbitration within 10 days of the commencement of the arbitration, or such further period as the parties shall agree in writing, the dispute shall be referred to and finally resolved by the competent court in Amsterdam, the Netherlands.

The Universeticket Terms and Conditions can be amended at any time by Universeticket. The amendments will come into force 30 days after they have been published on this website. Universeticket therefore recommends checking the Universeticket Terms and Conditions from time to time.

The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on the Universeticket website (by selecting the English language) or shall be sent to you upon your written request.

10. Contact

Universeticket is a private company with limited. You are requested to send all correspondence to Universeticket to the e-mail address info@universeticket.com or contact Universeticket Customer Service.

Universeticket Terms & Conditions

Version: 1.0 (31 October 2017)